Easy Grow Ltd Returns Policy

Returns Information

Any damages must be signed for on receipt of delivery.

If any Packaging or the Goods themselves are visibly damaged or otherwise compromised in any way, the receiver of the Goods must sign for the delivery as normal with the additional note: “received damaged”. If the packaging or any other part of the consignment is visibly damaged and the Receiver (the Person signing for the delivery) has failed to add the note “received damaged” and any of the Goods are later identified to be damaged or missing then the Seller shall not be liable for any losses, costs, damages or expenses of any third party arising directly or indirectly from the damage or loss of the Goods during transit to the Buyer.

All damages must be reported within 24 hours of receipt of delivery.

The Buyer should make arrangements for their order to be received when it is to be delivered. Should the Buyer, or nominated party, not be able to receive the delivery of their order then the courier may make one or two further attempts at the buyers cost. After this the Order will be returned the Seller. In this instance the Seller will require a further delivery charge to be paid before the the Goods can be re-delivered. In this
instance, the Buyer has the alternative option of cancelling their order and receiving a full refund of any monies paid less the cost of any failed deliveries.

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 24 hours of delivery if the Goods are damaged, incorrect, or do not comply with any part or parts of the Contract.

Where a claim of defective, incorrect, or damaged Goods is made by the Buyer, then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges (up to maximum value of £15) if the Goods are
confirmed by the Seller to be defective, incorrect or damaged. The maximum value of return postal charges that we will refund is £15. The Seller may require the Buyer to provide photographic evidence of any defective, damaged or incorrect Goods prior to their return.

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer’s fault then the Buyer will be liable for the cost of remedying such damage.

Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Returned goods must be in resalable condition in the complete and undamaged packaging with any and all seals intact. Goods that have been opened or used will be deemed to have been accepted by the customer and no refund or exchange can be given. Where the Buyer wishes to return Goods, the cost of return, including postage and packing costs, will be at the Buyer’s expense and the Goods should be adequately insured during the return journey. When the Goods are received by the Seller and the Goods are deemed by the Seller to be in resalable condition, the Buyer shall receive a refund of all monies paid for the Goods excluding delivery charges, if any.